Privacy Policy
Your Privacy & Data Protection
We are committed to protecting your personal information and maintaining the highest standards of confidentiality throughout your immigration journey. Learn how we safeguard your data and respect your privacy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
At The Global Axis Immigration Consultants, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle your data when you use our immigration consultation services and website.
1. Information We Collect
We collect various types of information to provide you with comprehensive immigration consultation services and improve your experience with our platform
Personal Information
- Full name, date of birth, and nationality
- Contact information (email address, phone number, mailing address)
- Passport and identification document details
- Educational and professional background information
- Financial information for investment programs
- Family member details for dependent applications
- Immigration history and travel records
Technical Information
- IP address and device information
- Browser type and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
Confidentiality Guarantee: All personal information and immigration documents you provide are treated with the strictest confidentiality and are never shared with unauthorized third parties
2. How We Use Your Information
Your information is used exclusively to provide professional immigration consultation services and enhance your client experience
- Assess your eligibility for various immigration and citizenship programs
- Prepare and submit immigration applications and supporting documentation
- Communicate with you about your case status and requirements
- Provide personalized immigration advice and strategic guidance
- Process payments for our consultation and application services
- Comply with legal and regulatory requirements
- Improve our services and website functionality
- Send important updates about immigration law changes affecting your case
Purpose
Legal Basis
Data Retention
Immigration Consultation
Contractual Obligation
7 years after case completion
Application Processing
Legitimate Interest
Duration of immigration process
Marketing Communications
Consent
Until consent withdrawal
Legal Compliance
Legal Obligation
As required by law
3. Information Sharing and Disclosure
We maintain strict confidentiality and do not sell, rent, or trade your personal information. Information sharing is limited to specific circumstances necessary for your immigration process
Authorized Sharing
- Government immigration authorities for application processing
- Authorized legal representatives and immigration lawyers
- Trusted service providers under strict confidentiality agreements
- Financial institutions for investment program verification
- Background check and due diligence agencies
Legal Requirements
- When required by law, court order, or government regulation
- To protect our legal rights and prevent fraudulent activity
- In connection with business transfers or corporate restructuring
- With your explicit written consent
No Third-Party Sales: We never sell, rent, or lease your personal information to marketers, data brokers, or unauthorized third parties for commercial purposes
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with multi-factor authentication
- Regular security audits and vulnerability assessments
- Encrypted databases and backup systems
- Access controls and user permission management
Physical Security
- Secure office premises with controlled access
- Locked filing systems for physical documents
- CCTV monitoring and security protocols
- Document shredding for confidential materials
Administrative Measures
- Employee training on data protection and confidentiality
- Confidentiality agreements with all staff and contractors
- Regular policy updates and compliance monitoring
- Incident response procedures for security breaches
Security Disclaimer: While we implement robust security measures, no system is completely secure. You acknowledge that internet transmission carries inherent risks, and you transmit information at your own discretion
5. Your Privacy Rights
You have important rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them
- Access: Request copies of your personal information we hold
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Limit how we process your personal information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Consent Withdrawal: Withdraw consent for marketing communications
To exercise these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within 30 days and may require identity verification
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience and analyze usage patterns
Types of Cookies
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand website usage and improve performance
- Functional Cookies: Remember your preferences and personalize content
- Marketing Cookies: Track visits across websites to display relevant advertisements
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality
7. International Data Transfers
As an international immigration consultancy, we may transfer your personal information across borders to provide our services effectively
- Data transfers comply with applicable data protection laws
- Adequate safeguards are implemented for international transfers
- Standard contractual clauses protect data in transit
- Government submissions require data transfer to relevant jurisdictions
Cross-Border Protection: All international data transfers maintain the same level of protection as required by Dubai and international data protection standards
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements
- Active Cases: Information retained throughout the immigration process
- Completed Cases: Files maintained for 7 years for legal and professional requirements
- Marketing Data: Retained until consent is withdrawn or contact is unsuccessful
- Financial Records: Maintained according to accounting and tax law requirements
- Legal Compliance: Extended retention when required by law or litigation
After the retention period expires, we securely delete or anonymize your personal information in accordance with our data destruction policies
9. Third Party Services
We work with trusted third-party service providers to deliver comprehensive immigration services while maintaining strict confidentiality standards
Service Categories
- Payment processing and financial services
- Document translation and notarization services
- Background check and due diligence providers
- Legal representatives and immigration lawyers
- IT support and cloud service providers
- Marketing and communication platforms
All third party providers are contractually bound to maintain confidentiality and implement appropriate security measures for your personal information
10. Children's Privacy
Our services are designed for adults seeking immigration consultation. We do not knowingly collect personal information from children under 16 without parental consent
- Children's information is collected only as part of family immigration applications
- Parental consent is required for processing children's data
- Special protection measures apply to children's personal information
- Parents can exercise rights on behalf of their minor children
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.
- Material changes will be prominently communicated
- Updated policies are posted on our website with revision dates
- Continued use of our services constitutes acceptance of updates
- You may request notification of policy changes
Policy Changes: We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information
12. Compliance and Regulations
Our privacy practices comply with applicable data protection laws and regulations across the jurisdictions where we operate.
- UAE Data Protection Law compliance
- GDPR requirements for EU clients
- Privacy laws of destination countries
- Professional regulatory standards
- International data transfer protocols
Privacy Questions or Concerns?
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact our Data Protection Officer
